BIG CHEER.
ZERO TANGLED BOXES.

February bookings qualify for 15% off the approved seasonal quote for new and returning customers. Returning customers receive a two-season rate lock for the same property and scope, without having to book in February; dates remain subject to availability. Discounts do not compound on an already discounted locked rate. Changes and extras are separately priced. Each year requires a new booking.

Earn $50 toward a future season when a new customer you refer completes and pays for an installation. Redeem up to $150 per season; unused credit carries forward while we offer the service. Credits have no cash value. Choose referral credit or the February discount, whichever saves more; they do not stack. Let us know who referred you when requesting your quote.

No. Your quote covers one season of service and use of Sprig’s-owned lights and equipment. We remove, label and store them afterward. Each season requires a new booking; there is no automatic renewal. Customer electricity is not included.

Single-story and two-story homes in Upland, Claremont, Rancho Cucamonga, Ontario and Chino Hills. Your fixed quote accounts for footage, height, mounting surfaces, access, equipment and installation time. We assess safe access before accepting a job. Permanent lighting is outside this seasonal package.

Installations run November 1–December 15, 2026, subject to availability and safe weather. Appointments are Monday–Saturday, mornings through 3 p.m. and after 5 p.m.; elevated work requires suitable daylight. No Sundays. We give a two-hour arrival window and an on-the-way heads-up. Removal is January 4–23, 2027. We notify you two business days before removal and confirm when finished; weather changes receive an updated notice.

No, provided your layout is approved, we have authorized exterior access and a working outdoor outlet, gates are accessible and pets are secured. Please be reachable for questions. We test the lights, set your timer and send completion photos or video and instructions. An in-person walkthrough is available if you are home. The balance is due immediately after installation; a live walkthrough is not required. Removal also does not require you to be home.

An outdoor photocell timer is included. Our default is on at dusk and off six hours later. Other supported countdown durations are available. This is not an exact clock-time shutoff. An astronomical digital timer for a specific shutoff time is separately quoted.

Covered failures of our equipment or installation are serviced through the date we remove your display. We aim to respond within two business days; repair timing depends on safe weather and access. Outlet problems, customer changes and exceptional storm damage are assessed separately, with any extra charges approved first.

Yes. Tree wraps, garland, wreaths, bows, shrubs and coverage beyond your package are separately quoted. These are not included in Showstopper. After-installation color or layout changes also require an approved additional quote. Corrections to our installation errors remain covered.

Once we have the required photos and measurements, we respond the same business day. Your written quote confirms the layout, colors, fixed seasonal price, payment terms and availability. Where suitable, we offer your requested package and one upgrade. Quotes are valid for seven calendar days, or less near the December 15 cutoff. A quote alone does not reserve a date. No payment is taken through this form. Your agreement sets out the applicable booking payment, with the remaining balance due immediately after installation and testing.

For new requests received December 1–7, a 10% rush surcharge applies; December 8–15 requests carry a 20% surcharge. It is disclosed in your quote before approval. Already approved quotes retain their agreed price. Rush requests depend on available slots; no new bookings after December 15.

Applicable statutory cancellation rights come first. Before authorized custom preparation, payments are refundable under your agreement. After custom preparation begins, any permitted deduction is limited to documented unrecoverable costs, accounting for reusable or returnable materials. There is no automatic forfeiture of every payment. Your written agreement includes cancellation details and the 72-hour notice cutoff. If we cannot deliver your service, we refund undelivered service. If weather pushes installation beyond the agreed deadline, we offer a revised date or a refund for undelivered service if you decline.

Only with your optional marketing permission. Declining does not affect your service. Public photos exclude customer names, visible addresses, identifiable people and license plates. We still document installations privately for service records.